Cut Through the Contact Center Clutter.
Contact centers have completely changed how SMB, midmarket and enterprise businesses interact with customers. What used to be simple call queuing has turned into interactions and engagement across a variety of mediums – from SMS, to social, email and live chat. It’s clear that businesses must adapt to their customers’ communication preferences to stay relevant, and provide the expected level of service that is demanded across almost any industry.
The contact center landscape is overloaded with providers, integrations, feature sets and price points. So how do you sift through the sales jargon and right-size your features, requirements, and compliances, while still making sure you are paying the minimum possible? And, how do you do it all while ensuring the highest level of service by executing, implanting and supporting the most basic environments with a few agents to the most complex with thousands of agents?
It all starts here with CommQuotes.
The team of contact center experts at CommQuotes has extensive experience implementing contact centers across dozens of providers, industries and geographies (domestic and internationally). You’ll leverage a deep understanding of — not only cloud contact center technologies — but the providers that offer them, including all the good, bad and ugly details that come from our direct experience implementing these solutions. We’ve got all the information the sales reps won’t know or won’t want you to know.
We help you navigate the ins and outs of the entire marketplace. You get access to the top providers and the technology that is right for you from the best names of the business with knowledge of contact centers including:
- NICE inContact
- Evolve IP
- West IP
We’ll help you select the right cloud contact center solution, and make sure you get the best possible price.
What do cloud contact center solutions cost?
Basic contact center queuing can be free or included as part of many PBX solutions, or can range up to hundreds of dollars per agent. Like most things in IT, there is no one size fits all, and your price will depend on what features you need. For example:
- Advanced skills routing
- Custom integrations
- Compliance requirements
- Advanced IVR and AI
- Workforce management
A deep discovery with CommQuotes experts will help ensure that you end up with the most cost-effective contact center that is designed to solve your requirements, empower your agents, create and keep happy clients/customers, and drive more business.
No matter your vertical, we take our time-tested, real-world experience and knowledge, and apply it to your business. With CommQuotes, you’ll be assured that you are getting the right recommendation to take your contact center to the next level – not a sales pitch.
- The guaranteed lowest negotiated pricing from over 250 domestic and global telecom services supplier partners.
- Unmatched responsiveness and post-sales support/escalation channels. From implementation to additional network support to billing, we advocate for our clients.
- Unbiased recommendations based on years of expansive industry experience across every voice service provider, product set, and vertical.
- Commitment to understanding your present environment, pain points, and problems that need to be solved.
- Unique solutions and suppliers you won’t find anywhere else.
- 360-degree lifecycle, advocacy, and account management for life – or as long as you’ll work with us.
- 5-star ratings and reviews from your peers: IT pros, business owners, CTO/CIOs, and others.
- Well known by IT professionals as an expert resource in the telecom industry.
- 90% referral-based clients.